SERVICE AREA MANAGER, CUSTOMER JOURNEY SOLUTIONS

Nice-business Consulting Oy (Nico) is a company specializing in ICT personnel services that offers interesting new jobs and development opportunities.

We are looking for

Service Area Manager, Customer Journey Solutions

to our customer YIT Group IT in Helsinki

You will be working as team leader for international Customer Journey team. YIT Customer Journey team develops builds and provides digitalized customer journey by providing efficient solutions to manage web content, digital marketing, YIT brand and customer and product management. YIT customized marketing, sales and customer service solutions help business to manage products, leads, sales and customers. These services support business (both B2C and B2B) in better understanding of customers, enable personalized customer service and prolonging the customership with modern digital tools.

As Service Area Manager you are responsible for managing and developing Customer Journey services with your team in close cooperation with all stakeholders, including business, other functions, IT experts and external partners. You will make sure that end-to-end services are developed based on business needs and that they run in accordance with agreed service level. All services are developed continually by using agile methods. Vendor management is also one of the key tasks in this position.

To perform this role successfully we expect you to have

  • Relevant education and 5 years working experience from connected area
  • Team leading experience
  • Fluent English, Finnish is an advantage
  • Strong experience in agile methods

You feel comfortable continuously collaborating with all the stakeholders and communicating complex solutions in clear and precise manner, helping in translating business needs into successful solutions.

This is an excellent job opportunity for an individual who

  • Is searching for a career in an international environment,
  • Has passion for developing marketing, sales and customer service with IT and
  • Enjoy networking and collaboration.

YIT offers you a chance to further develop your career in an exciting business environment in the company that invest in training and development of personnel.

Want to hear more about this job opportunity? Your questions will be answered by Tarmo Antila at Nice-business Consulting Oy, tel. +358 500 447024.

YIT is the largest Finnish and significant North European Construction Company. YIT develop and build apartments, business premises and entire areas. YIT is also specialized in demanding infrastructure construction and paving. YIT works in 11 countries including Finland, Scandinavia, Russia, the Baltic countries, the Czech Republic, Slovakia and Poland. Together with their customers their 10,000 professionals are creating more functional, more attractive and more sustainable cities and environments. The new YIT was born when over 100-year-old YIT Corporation and Lemminkäinen Corporation merged on February 1, 2018. Learn more from www.yit.fi.

Are you interested? Please send us your CV using the Apply for this job button below. The position will be filled as soon as a suitable candidate is found. Do not send your CV via email.

Hakuaika alkaa: 30.05.2018 Hakuaika päättyy: 29.06.2018
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